1. If you need combined shipping by Express (EMS, FedEx, UPS, DHL). We will find the lowest price for you! (If your order is more than $ 200, we will be free for you to handle DHL International Express) 2. If you’re re-sellers needs drop shipping. We will try our best to provide best service and share more quality fashion items with your customers! We will not reveal any of our information, only on your behalf. TO DEAR BUYERS OUR PRODUCTS We use true photos to show our products, what you see, what you get. OUR SERVICE You may chat with us for any questions via TradeManager, we will respond you right away, If we are not online, please e-mail us, we will get back to you within 24 hours. PAYMENT We accept Escrow, Paypal, Credit card, Visa, Master, TT and Money bookers. If you need to pay us in other ways, please kindly contact us by email or online TradeManager. Before payment, please double check your delivery information: address, name, zip code, phone numbers etc. SHIPPING Normally we provide Free Shipping via China Post Air Mail. It’s cheaper, but slower. We will deliver the items in 3 working days (except weekends) after receiving your payment. The parcel takes 1-4 weeks to reach you. The delivery time depends on the destinations. Remote countries and strict Customs (eg Brazil) will make it longer than 4 weeks, please be patient. If you can not wait for that long, please choose other shipping ways, like EMS / FedEx / UPS / DHL. Note: For any urgent order or you need combine shipment, please contact us to change the shipping way by Express, we will find the best solution to save your cost. DUTY & TAX Please note that buyers are responsible for all Customs duty and import taxes fee in your country. We will help you to declared the item as a “gift” with low value. RETURN & EXCHANGE All our items will be checked and packed in good condition before shipping. We will try our best to satisfy all our customers. If for any reason you are not satisfied, you may return the item to us under the original condition within 7 days of receipt for a refund or an exchange. Before return the item, please contact us for the detailed return exchange instruction. We will refund you after receiving the returned items. Buyer will pay for the shipping cost for returning the items. FEEDBACK Your satisfaction and comments are very important to us. If you like our products and service, please take a minute to leave us a positive feedback and 5 stars. We will appreciate it very much. If you are not happy, Please feel free to contact us before leaving a Neutral or Negative feedback, we will try our best to work out the problems. Thank you for shopping in Caroline Fashion Store, wish you have a good time here! Come again SOON, we update new items everyday!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.